Using Organizational Values as a Planning and Accountability Tool (HRCI Business Credit)
Many organizations create flowery and aspirational lists of values, emblazoning them on posters, name badges, and websites. However, there is often a disconnect between the stated values and how the organization plans and manages its operations. This disconnect leads to confusion and discontent on the part of employees, customers, and other stakeholders.
In this presentation, Mike Coffey will discuss the importance of clarifying an organization’s values and how to use them in strategic planning, product and service design, and performance management.